FAQs
Our Earring Stacks
Our earrings are made with implant-grade titanium, thick gold plating, or solid 14k gold, and feature dazzling cubic zirconia gemstones. They're designed for everyday comfort — hypoallergenic, tarnish-resistant, and safe for sensitive skin.
Yes, our jewelry is crafted from hypoallergenic materials suitable for sensitive ears.
Think of your jewelry like your favourite outfit — a little love goes a long way! To keep your pieces shining, we recommend avoiding contact with water, perfumes, and harsh chemicals and storing them in a dry place.
Absolutely. All IMBER pieces are hypoallergenic, tarnish-resistant, and made with premium materials like implant-grade titanium, thick gold plating, and solid 14k gold. They’re lightweight and designed for all-day comfort—perfect for everyday wear.
Yes! Our Solid 14k Gold Collection features premium stacks crafted from real solid gold, perfect for sensitive ears or anyone looking for lifetime luxury.
Great question! All of our earrings are made with 20 gauge posts.
Stud earrings feature threadless flat backs, while hoops are secured with a sturdy latch closure for effortless wear.
Our pieces are adorned with high-quality zirconia stones that give off a brilliant, diamond-like sparkle.
IMBER stacks are carefully curated by artists and piercing professionals, made from high quality cubic zirconia gemstones and premium metals. With over 23,000+ happy customers and 1,000+ verified 5-star reviews, we're known for luxurious quality, comfort, and fast service.
We recommend speaking to your piercer before using any non-piercing studio jewelry in fresh piercings. Our implant-grade titanium options may be suitable, but always consult a professional.
Currently, we don’t offer custom stacks or in-person piercing services—but stay tuned for future updates!
Shipping & Delivery
We dispatch all orders within 24 hours. Delivery times may vary depending on your location, but we ship fast and keep you updated every step of the way. See our Shipping Policy page for full details.
We're proudly based in Melbourne, Australia, and all orders are shipped from our local warehouse.
Yes! We offer express shipping both within Australia (1–3 business days) and internationally (3–5 business days).
At the moment, we don’t offer same-day delivery.
Yes, we do! For international orders, we ship worldwide including Australia, the US, Canada, UK, and Europe. Standard international shipping takes 7–21 days, and express is 3–5 days.
Yes! Once your order has been dispatched, you’ll receive a tracking link via email. You can also track your order here.
You’ll receive a confirmation via email or SMS shortly after your purchase. If you don’t see it, check your spam folder or contact us and we’ll resend it.
Yes! We offer free shipping for all Earring Stacks worldwide for purchases over US$80.
We partner with Australia Post and FedEx Express to ensure safe and reliable delivery of your order.
Yes, we can ship to PO boxes! Just make sure to enter the correct details at checkout.
We dispatch all orders within 24 hours. If your order hasn’t shipped yet, we can update the address! Please email us at [email protected] as soon as possible so we can help.
We're very sorry to hear this! If your order hasn’t arrived yet, please email us at [email protected] and we’ll help you out!
Oh no! We're so sorry to hear this. Sometimes, parcels are marked as delivered a little early. We recommend checking around your property, asking household members or neighbours, and allowing 1–2 more days just in case it arrives. If it still doesn’t show up, please reach out, and we’ll help track it down!
Orders & Payments
We process orders quickly, usually within 24 hours, so changes or cancellations are tricky once it’s in motion! Please email us at [email protected] with your order number, we’ll do our best to help before it ships.
We’re sorry for the mix-up! Please contact us at [email protected], and we’ll help you resolve this as quickly as possible.
We accept PayPal, credit cards, and Afterpay for your convenience.
Simply enter your promo code at checkout in the “Have a promotion code?” box.
Our system only allows one discount code at a time. So pick the one that works best for your order!
Oh no! Let’s get this sorted. Please double-check that your code hasn’t expired and that it applies to the items in your cart. If it still isn’t working, send us a message, we’re happy to help!
Absolutely. Email [email protected] with your order number and we’ll send it over.
Returns & Exchanges
We accept returns within 30 days of delivery for unworn pieces in original condition. Visit our Returns Policy to get started.
Yes. All IMBER jewelry comes with a 100-day warranty to guarantee craftsmanship and quality. View our Jewelry Warranty here.
Absolutely. Please send us an email and our team will help you arrange your exchange smoothly.
Please contact our team at [email protected] within 7 days of receiving your order, and we’ll sort it out ASAP.
As soon as your return arrives, we’ll get it sorted within 3–5 business days and notify you right away.
Our sale pieces are final sale, so they’re not eligible for return or exchange. Thank you for understanding!
We’ve got you covered if the item is faulty! But for all other returns, shipping costs are on the customer.
Once your return reaches our warehouse, it may take up to 5–7 business days to process. If approved, your refund will be issued to your original payment method and may take up to 7 days to appear in your account.
Customs & Duties
Yes! Customs fees can apply and they’re charged separately by your country’s customs office, these aren’t included in our prices.
We don’t currently offer DDP (Delivered Duties Paid). Duties and taxes are handled by your country’s customs and are paid by the customer upon delivery.
You can check your country's customs regulations by visiting the official government customs website or contacting your local customs office directly.
If your package is held at customs, they’ll usually reach out to you directly for payment of any duties or to provide additional info. Once that's sorted, your order will be released for delivery.
We don’t offer tax-free international shipping. Any applicable import taxes are handled by your country’s customs.
Gifting
We don’t offer gift wrapping just yet, but don’t worry, our signature packaging is elegant and perfect for gifting as is.
Absolutely! We offer digital gift cards, so your loved ones can pick exactly what they love. Easy and instant!
Of course! Simply use the gift recipient’s address as the shipping address when you place your order.
We don’t include pricing inside the package, but please note that the shipping label may display the order value due to customs requirements.
Jewelry Care
To clean your jewelry, use a soft microfiber or polishing cloth. We recommend keeping it away from lotions and perfumes to preserve its finish.
Our implant-grade titanium and solid gold pieces are water-resistant—but we recommend removing them before extended water exposure to maintain maximum shine and longevity.
Store your jewelry in a cool, dry place, preferably in its black pouch or box to prevent scratches.
Absolutely! Every piece comes with a care guide to ensure you know how to look after your jewelry properly.
If your jewelry breaks, please reach out to us at [email protected]. We'll assist you with repairs or offer a solution based on the issue.
Yes we do! Every order comes with a microfiber cleaning cloth to help keep your pieces looking their best.